Reminders don't get patients in. Barrier detection does.
MammoNAV detects what's actually stopping each patient — time, transportation, fear, cost — responds with empathy, books the slot, and stays with them until the exam is complete. You only pay when patients show up.
A physician-led, AI-assisted navigation platform. Your radiologists set the rules — Maia runs the conversations.
Saturday · Imaging Suite 2
Daily Schedule
- 8:00Filled by MammoNAV
- 8:30J. Reyes
- 9:00Filled by MammoNAV
- 9:30Filled by MammoNAV
- 10:00K. Chen
- 10:30Open slot
- 11:00Open slot
Maia
City Radiology
The real problem
Other tools remind.
Patients still don't show up.
The patients you need are already in your system. They're not ignoring you — they're stuck on something specific. A reminder doesn't move that.
How other systems behave
- 01Remind
- 02Remind
- 03Remind
- 04Drop off
No one asks why. No one solves the actual barrier. The patient ghosts.
30+
empty slots per week
40–60%
of patients delay scheduling
0
barriers a reminder can fix
100%
of overdue patients deserve a real conversation
The cost of an unfilled slot
An empty slot isn't just a gap on a calendar. It's five losses at once.
Every unfilled mammogram has a price — clinical, operational, financial, and human. The biggest one rarely shows up on a P&L.
A woman without the support she needed — and a cancer diagnosis that may now come too late.
Early-stage breast cancer has a >99% 5-year survival rate. Late-stage drops below 30%. Every missed screening is a chance that math goes the wrong way.
Staff time, spent and lost
Schedulers, techs, and front desk already worked to create that slot. When it goes empty, the labor is paid but the outcome isn't there.
Idle equipment
Your mammography unit, room, and reading capacity sit unused — fixed cost, zero return for that block of time.
Reduced quality bonuses
Unfilled screenings drag down completion rates that drive HEDIS, MIPS, and payer quality incentives.
Missed downstream revenue
No exam means no follow-up imaging, biopsy, ultrasound, MRI, or specialist referral — the long tail of revenue never starts.
The completion engine
Six steps. One outcome: a completed mammogram.
Other tools stop at step 5 — and most don't get past step 1. MammoNAV runs the whole arc, in one warm SMS thread.
Detect the barrier
We don't guess. A short SMS asks what's actually getting in the way — time, ride, fear, cost, no PCP.
Respond with empathy
No clinical jargon. No guilt. Patients feel heard — like they're texting a friend who happens to work in healthcare.
Provide a real solution
A Saturday slot. A free Uber Health ride. Insurance clarity. The right answer for the barrier in front of us.
Stay with them
A navigator stays in the thread for questions, anxiety, and last-minute logistics — humans on standby.
Remind, gently
Day-of nudges that feel personal, not robotic. Confirmation, location, what to expect — calm and clear.
Complete the exam
Slot filled. Patient screened. Revenue recovered. We only get paid when this step happens.
Live conversations with Maia
This is what barrier detection actually sounds like.
Maia is the physician-directed virtual navigator from City Radiology. She doesn't just book appointments — she introduces patients to the people behind the exam: Kelly, our exceptionally gentle lead mammography technologist, and Dr. Chen, our fellowship-trained breast imaging radiologist. Best-in-class care, made personal over text. Tap a scenario to see her in action.
Maia
City Radiology
Scenario
Time barrier
Physician-guided AI
Maia uses a large language model for warm, human-feeling micro-conversations — but every clinical boundary, recommendation, and escalation rule is set by physicians at City Radiology. Safe by design, empathetic by intent.
Two ways to get started
Connect your PACS / RIS
Direct integration with your existing radiology systems. Maia syncs overdue patients automatically and writes completions back.
Just upload a spreadsheet
No IT project required. Drop a CSV of overdue patients and Maia takes it from there — outreach, scheduling, rides, and follow-up.
Either way, Maia handles the rest — detection, conversation, scheduling, transportation, and completion.
More barriers Maia resolves
Fear
Reassurance + navigator support
No PCP
Direct routing
Cost confusion
Insurance clarity
Capacity → Revenue
Turn unused capacity into immediate revenue.
Plus an often-missed revenue layer: ~50% of women have dense breasts and qualify for a screening ultrasound. MammoNAV captures both in one visit.
Saturday · Imaging Suite 2
Daily Schedule
- 8:00Filled by MammoNAV
- 8:30J. Reyes
- 9:00Filled by MammoNAV
- 9:30Filled by MammoNAV
- 10:00K. Chen
- 10:30Open slot
- 11:00Open slot
The math
Recovered weekly
$5,010
15 × $250 mammo + 7 × $180 screening US
ROI
Positive ROI from week one.
Real numbers from a typical imaging center using Konica Minolta EXA.
Recovered revenue
$5,010
mammo + screening US, per week
MammoNAV cost
$1,800
$120 × 15 completed exams
Net gain
+$3,210
per week
Zero upfront cost. Pay only per completed mammogram.
Integration
Works with your existing workflow.
MammoNAV integrates seamlessly with your scheduling and PACS environment, including Konica Minolta EXA.
No major IT lift required
Can start with just a few reserved slots
Works alongside your scheduling team
Scales to full integration over time
Other tools vs. MammoNAV
Reminders are step five. We do all six.
Most outreach tools loop on the same nudge until the patient stops responding. MammoNAV runs the full arc — detection through completion — in one warm conversation.
Other outreach tools
- Remind
- Remind
- Remind
- Drop off
Same nudge, louder. Then silence.
MammoNAV
- Detect the barrier
- Respond with empathy
- Provide a real solution
- Stay with the patient
- Remind, gently
- Complete the exam
A whole conversation. A completed exam.
Vs. a human navigator calling patients
Your navigators are great.
A phone and a spreadsheet aren't.
Most imaging centers ask a breast-screening navigator to call overdue patients. The work is heroic — but the channel is wrong. MammoNAV runs the outreach so your navigator can focus on the conversations that actually need a human.
MammoNAV doesn't replace your navigator — it gives them superpowers.
Routine outreach, barrier detection, scheduling, ride coordination, and reminders run automatically. Your navigator steps in for the conversations that actually need a human — anxiety, complex insurance, abnormal results — instead of dialing through a list.
Reach the patients reminders can't.
MammoNAV connects overdue patients with your open schedule in real time.
No risk. No upfront fees. Only pay for completed exams.